Privacy policy

Cozyfire™ operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Cozyfire™ is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

 Contact details: Name, address, billing address, shipping address, phone number, and email address.

 Financial information: Credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.

 Account information: Username, password, security questions, preferences, and settings.

 Transaction information: Items you view, put in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.

 Communications with us: Information you include in communications with us, such as customer support inquiries.

 Device information: Information about your device, browser, or network connection, your IP address, and other unique identifiers.

 Usage information: Information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

 Directly from you: When you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

 Automatically through the Services: From your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.

 From our service providers: When we engage them to enable certain technology and when they collect or process your personal information on our behalf.

 From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

 Provide, Tailor, and Improve the Services: We use your personal information to provide you with the Services, including to perform our contract with you, process payments, fulfill orders, remember preferences and items of interest, send account notifications, process transactions, manage your account, arrange shipping, facilitate returns/exchanges, enable reviews, and create a customized shopping experience.

 Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending marketing communications by email, text message, or postal mail, and displaying targeted online advertisements based on your activity.

 Security and Fraud Prevention: We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect/investigate potential fraudulent or illegal activity, protect public safety, and secure our services. You are responsible for keeping your account credentials safe.

 Communicating with You: We use your personal information to provide customer support, maintain our business relationship, and remain responsive to your inquiries.

 Legal Reasons: We use your personal information to comply with applicable law, respond to legal process, participate in legal proceedings, and enforce or investigate violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:

 Vendors and Service Providers: With Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).

 Business and Marketing Partners: To provide marketing services and targeted advertising. Our partners process information under their own privacy notices.

 At Your Direction: When you direct, request, or consent to our disclosure of information to third parties (e.g., shipping providers or social media integrations).

 Corporate Group: With our affiliates or within our corporate structure.

 Business Transactions & Legal Obligations: In connection with a merger, bankruptcy, legal obligation, enforcement of terms, or to protect our rights and the safety of our users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them. Information you submit will be transmitted to and shared with Shopify as well as third parties that may be located in countries outside your residence.

Shopify may also use interaction data from our store to support enhanced platform features. In these cases, Shopify acts as a data controller responsible for processing and responding to rights requests. You can learn more by visiting the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third Party Websites and Links

The Services may provide links to third-party platforms. We do not control and are not responsible for the privacy or security practices of external sites. Information you post in public or semi-public venues (such as third-party social media platforms) may be viewable by other users without restriction.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in your jurisdiction. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion. We do not knowingly "sell" or "share" personal information of individuals under 16 years of age.

Security and Retention of Your Information

No security measures are absolute, and we cannot guarantee "perfect security." Information sent over unsecure channels may be intercepted during transit. Retention periods depend on operational needs, such as account maintenance, contract fulfillment, legal compliance, and dispute resolution.

Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

 Right to Access / Know: Request access to the personal information we hold about you.

 Right to Delete: Request deletion of your personal information.

 Right to Correct: Request corrections to inaccurate personal information.

 Right of Portability: Receive a copy of your personal data or request transfer to a third party.

 Managing Communication Preferences: Opt out of promotional emails at any time using the unsubscribe link in our messages. Non-promotional emails regarding orders or account status will still be sent.

To exercise these rights, contact us at cozyfire@gmail.com or visit the Shopify Privacy Portal. We will not discriminate against you for exercising your rights, though identity verification or authorized agent documentation may be required.

Complaints

If you have concerns about our data processing, please contact us at cozyfire@gmail.com. Depending on where you live, you may also have the right to appeal our decision or lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside of your country of residence. For transfers outside the European Economic Area (EEA) or United Kingdom (UK), we rely on recognized transfer mechanisms such as Standard Contractual Clauses (SCCs) unless the destination country provides an adequate level of data protection.

Changes to This Privacy Policy

We may update this policy periodically to reflect operational, legal, or regulatory changes. Revised policies will be published on this site with an updated "Last updated" date.

Contact

For questions regarding our privacy practices or to exercise your rights, please email us at cozyfire@gmail.com.